Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Shipping charges for your order will be calculated and displayed at checkout.

Which payment methods are accepted in the Online Shop?

We accept Ideal, Paypall or creditcard.

How long will delivery take?

All orders are processed within 1-3 business days.

The shipping time can take anywhere from 1-5 business days in Europe.

The shipping time can take anywhere from 1-3 weeks or more outside Europe.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, within 1-3 business days.

Do I receive an invoice for my order?

Yes, after placing your order you will receive an invoice throughout your email.

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